1. A non refundable 15% deposit is required on placing your order. This secures your productions/delivery date
2. You are advised to order a sample first to ensure you like the look and feel of the stationary. You are able to order two samples for free, but these will not be personalised.
3. Production slots will be agreed between you and made in matrimony at time of placing your order.
4. Payment is accepted via Bank Transfer or Paypal.
5. Digital proofs will be emailed to you before any work commences. It is your responsibility to proof read and approve these via email. Made in Matrimony cannot be held responsible for any un-noticed errors after the proofs have been approved.
6. Any changes made after the proofs have been approved and printed and work has started will incur an extra charge.
7. You are responsible for sending all information to Made In Matrimony, this includes but is not limited to spellings of names and venues.
8. These items are all handmade, they are there never 100% uniformed.
9. An invoice for the balance will be sent to you before the agreed delivery date. The full amount is required to be paid before the order is dispatched.
10. Most UK orders will be sent via secure recorded delivery. A signature will be required on receipt.
11. We do not currently ship overseas.
12. All orders are carefully packaged, Made in Matrimony cannot accept any responsibility for items once they have left us, or be held liable for any damage in transit.
13. Images of any damage must be emailed to made in matrimony within 48 hours of receipt, and reposted within 72 hours. After this period goods will be deemed to be accepted by the client.
14. Any errors made by Made in Matrimony will corrected and reposted free of charge.
15. All designs and content are subject to copyright law and the property of Made in Matrimony. They should not be copied by you or any third party.
16. Made in Matrimony will use photographs to promote our work. All personal details will be kept concealed.
17. If a bespoke item is created for your wedding day, Made in Matrimony reserve the right to add this to our collection as an offered range.